Over-the-phone Interpretation
A top priority for NWI Global is to specifically address our clients’ needs for over-the-phone interpretation. Countless hours and resources were spent in creating and developing an innovative, state of the art telephone system designed to provide the clearest, most easy to use, and cost effective way to provide this important service. Please read the detailed information provided below. We hope you find it informative and helpful.
24/7/365 Interpreter Availability
Our telephone system is always active. We have interpreters available at anytime. Our system allows the customer the peace of mind of not having to schedule or work around the interpreters schedule but rather on anytime on any given day, an interpreter will be ready to work for you.
Competitive Pricing
Our rates are consistent with “the average going rate” for services we provide. You’ll find our rates competitive and often less expensive than others providing a similar service.
Fast Connection Times
Nobody enjoys being on hold or having to wait on the phone for an interpreter for long periods of time. Waiting and connection times are kept to a minimum and as you’ll read below, no matter which billing option you choose, billing does not start until the interpreter comes on the line.
Services in over 100 Languages
Offering services in over 100 languages, 24/7/365, is simply not enough anymore. Our research department will track your usage and demand for specific languages. With a simple click of a button, further resources will be allocated to meet your specific needs.
Experienced, Qualified and Professional Interpreters
Experienced and qualified interpreters are available to meet all your specific needs at anytime. All our interpreters undergo an extensive screening and orientation process prior to providing services. The screening and orientation is not limited to language proficiency testing. It also includes: customer service, ethical considerations and professionalism. Sometimes being proficient in a language and area of expertise alone, is not enough. To assist communication between all parties, we can connect you with an interpreter near your geographical location.
Individual Training Sessions
Upon request, we can provide specific training for anyone interested. The training would include in detail how to use the system and even to custom tailor the system to a customer’s needs all at entirely no cost to the customer. Please contact us for further training information.
Customized Billing and Detailed Analysis Reports
Billing begins when the interpreter initially comes on the line. Customized billing filters can be set to bill in either per-minute or per-hour increments. Billing statements can be mailed or made available online for you to view. Flexible billing schedules remove any undue burden from your business.
Our custom and one-of-a-kind software can generate countless reports essential in analyzing your translation / interpreter needs and usage. Our reports, which are available anytime per request, are an essential tool in understanding where to use your time and money most effectively. Clearly, knowing and understanding the details of your usage is essential to increasing your bottom line and maximizing your profit.
Contact us today to learn more about our services and how we can help you.
