What the English Only Executive Order Means for Language Service Buyers

By now, you’ve likely heard about President Trump’s Executive Order 14224 from Saturday, March 1, 2025. It declares English the official U.S. language and scraps Executive Order 13166. This news grabs headlines, but if you buy or use language services in government, education, or healthcare, you’re asking, “How does this hit my work?” Let’s cut the noise and focus on what matters: how this shifts your agency, school, or clinic—and what you can do next.

No academic fluff here. This is about real-world impacts for those buying translation or interpreting services. Whether you handle federal rules, student needs, or patient care, here’s the breakdown from our perspective.

What does Executive Order 14224 say?

On March 1, the President signed an order making English the official language. It ditches EO 13166, a 2000 rule that forced federal agencies—and anyone with federal funds—to provide language help. Now, it’s optional. No more “you must” from the top; it’s “you decide.” The White House calls it a win for unity and efficiency. Check The American Presidency Project for details.

For buyers and users in government, education, and healthcare this shakes things up. It’s not about if you can offer services. It’s about how you’ll handle costs, rules, and community needs without federal pressure.

Government Agencies: Flexibility Meets Risk

If you run a government agency, this order gives you options—but not total freedom. EO 13166 funded things like multilingual disaster alerts or benefits forms. Now, it’s your decision. Language access promotes efficiency and safety—backed by Title VI. The 1964 Civil Rights Act bans discrimination based on national origin, including language access. Ignore it, and you risk DOJ complaints or lawsuits.

Public-facing roles carry big stakes. Picture dropping Spanish FEMA updates in a hurricane zone—dangerous. Our tip at NWI Global? Keep programs lean but alive. Our translation services can help you stay compliant. Cover your bases, don’t cut corners. At NWI Global, we’ve helped countless government agencies meet current laws—and we’re here for you now.

Education: Schools Stay Accountable

For education buyers— school districts, colleges, anyone with students—this isn’t a free pass. The 1974 Supreme Court ruling in Lau v. Nichols says language barriers in schools break Title VI. That still stands. If you use interpreting for parent meetings or translations for IEP plans, you can’t stop. Families expect access. They’ll complain if it’s gone.

We’ve seen school districts thrive by keeping communication open. Stick with reliable partners like us at NWI Global to keep costs manageable and your community engaged. It’s an investment worth making.

Healthcare Providers: Patients Can’t Wait

Healthcare providers, you’re still accountable. ACA Section 1557 requires language access for patients in funded healthcare settings. This executive order doesn’t change that. Neither does Title VI. Skip interpreters for non-English speakers, and you risk non-compliance plus poor care.

Hospitals still need language access services, as I noted in 2014. Our healthcare interpreting at NWI Global keeps you compliant—affordable, accurate, and sharp.

The Broader Impact: Balancing Act for Buyers

Without EO 13166’s push, some might trim language services to save cash—especially in rural areas where budgets are tight. But in states with robust rules (such as Washington and Oregon) or sectors like healthcare, demand could rise. For you, it’s a juggling act: meet legal requirements, serve your stakeholders, and mind the bottom line. Courts still back language access as a right, so short-term savings could mean long-term headaches.

At NWI Global, we’re ready. Our tailored language solutions keep you efficient and covered, even if federal support wavers. It’s about working smarter, not harder.

The Legal Guardrails: What’s Holding Steady?

Before you overhaul your language access plans, here’s what’s still in place:

  • Title VI: No language-based discrimination, period.
  • Lau v. Nichols: Education access is non-negotiable.
  • ACA Section 1557: Healthcare providers, you’re still required to provide language access.
  • DOJ Complaints: Violations can be flagged anytime.
  • Federal Courts: Language rights have solid precedent.

This order doesn’t rewrite those rules—only Congress or a major court shift could. You’ve got a framework to lean on, but it’s on you to act.

Your Next Steps as a Buyer or User of Language Services

I’ve been in the language industry long enough to know a disruption’s just part of being in business. Here’s how you can navigate this:

  1. Know Your Obligations: Sort what’s required from what’s optional. We can help.
  2. Choose Wisely: Partner with vendors who understand your needs—government red tape, school schedules, or patient charts. We’re ready at NWI Global.
  3. Stay Proactive: Budget for compliance and service, not just savings. It’s about results, not regrets.

This is a chance to rethink how you deliver language access in your organization.

Conclusion

The President’s executive order yells “English first” but whispers “you’re on your own” to buyers and users like you. For government agencies, schools, and healthcare providers, it’s not about ditching language services—it’s about funding them smarter. The legal backbone’s still there, but the pressure’s on to prove their worth. I’ve been saying it since our earliest posts—language access isn’t a “nice to have” thing; it’s a “must have”.

How are you handling this shift?

Share your thoughts below—I’d love to swap ideas.

For now, keep serving your communities well. We’re here to help at NWI Global.

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12 Acronyms Every Buyer of Language Services Must Know

I think we can agree that every industry has its unique terminology, right?

Working in a particular industry, we may not even think twice about the language we use. It comes naturally to us.

But can our target audience understand us? To them, our industry jargon could very well be a foreign language.

For example, HubSpot published an excellent article on business and marketing acronyms & abbreviations. If you are a professional marketer, you may already be familiar with the terms they mention.

In this article, I will explain the acronyms that are specific to the language services industry. If you ever find yourself in a position of buying or using language services, these are the 12 acronyms every buyer of language services must know.

1. LSP: Language Service Provider

According to GALA, language service providers adapt products and services for consumption in multilingual markets.

An LSP can be a company or an individual. For example, NWI Global is an LSP specializing in various language services, and John Doe is a freelance translator specializing in French > English translation.

Work with a company or an individual

There’s a related acronym you may come across as well: LSC. LSC stands for Language Service Company. LSC strictly refers to companies providing language services.

2. TEP: Translation, Editing, and Proofreading

There are processes in every industry. The TEP process is essential in language translation.

Ideally, each step in this process should have an individual assigned to it. A translator would complete the translation. The editor would then edit the translator’s work, and the proofreader would proofread and offer feedback on the content.

Every industry has processes

Working with a professional TEP team will improve the overall content translation quality.

3. DTP: Desktop Publishing

This acronym is commonly referred to as multilingual DTP. Multilingual desktop publishing focuses on the processes of creating localized versions of the source documents.

Japanese Translation inside Adobe InDesign

Factors such as fonts, line spacing, typesetting, and formatting are all taken into account in multilingual DTP.

Typical DTP software applications include Adobe InDesign, Microsoft Publisher, and QuarkXPress.

4. CAT: Computer-assisted Translation

Not to be confused with a house pet of the same pronunciation, CAT tools are used by language service providers to support and facilitate the translation process.

Not the CAT tools you're thinking of

CAT tools include:

  • Spell & Grammar Checkers
  • Terminology Managers & Databases
  • Electronic Dictionaries
  • Full-text Search Tools (Indexers)
  • Project Management Software
  • Translation Memory Tools

There are many CAT tools on the market, with SDL Trados and memoQ being two of the most popular ones.

Finally, in my opinion, these are the best tools for creating and managing multilingual content.

5. TM: Translation Memory

If you are looking for quality and consistency in your translated content, work with a language service provider that uses a TM system in their process.

A translation memory system is a database that stores segments. Segments can be sentences, paragraphs or other sentence-like units that have previously been translated. Once a segment is translated, it is stored in the TM database and can be reused in other contexts.

Translation Memory

You could also save substantial costs working with a vendor that uses a TM since the translated segments can be leveraged for content created in the future. Your translation vendor should pass this discount onto you.

6. MT: Machine Translation

MT is a language translation carried out by a computer. In an enterprise environment, if you are looking to translate large volumes of text quickly, a professional MT vendor may be able to assist.

Servers in a data center

Computers are not perfect and are bound to produce errors. Please note that post-editing may be required by a human editor once you run your content through a machine translation tool.

Learn more about MT here and see if it’s right for you.

7. ASL: American Sign Language

Different countries and cultures have their own respective sign languages. ASL is the predominant sign language of Deaf communities in the U.S. and most of Canada.

Sign Language Interpreting

You should be aware that accommodations may have to be provided for the Deaf and Hard of Hearing individuals. Such accommodations may be required by federal and state law.

8. OSI: On-Site Interpreting

On-site interpreting is any scenario where an interpreter is present in-person to help facilitate communication.

Some scenarios include patient/doctor interaction, business meetings, legal proceedings, public events and conferences. OSI can be done in both ASL and spoken languages.

Interpreters are especially important in pediatrics settings

You can work directly with individual interpreters or request interpreters through an LSP specializing in interpreter referral services. Here is more information on how to request an interpreter.

9. OPI: Over-the-Phone Interpreting

OPI, also known as telephone interpreting is a service that connects human interpreters via telephone to individuals who wish to speak to each other but do not share a common language.

Telephone interpreting

When looking for an OPI provider, some of the things to consider are 24/7/365 capabilities and the ability to service the languages you need.

Here’s how telephone interpreting works in detail.

10. VRI: Video Remote Interpreting

Similar to OPI, video remote interpreting is a service that uses technology such as web cameras or videophones to provide ASL or spoken language interpreting services.

Video remote interpreting

VRI is a great supplemental service to OSI and OPI, but could also be used by itself. VRI is used by many hospitals and medical service providers around the country.

11. ATA: American Translators Association

If you are looking for translations completed by certified translators, look for those certified by the ATA.

ATA is a professional association founded to advance the translation and interpreting professions and foster the professional development of individual translators and interpreters.

12. XL8

This one is not an acronym, but worth mentioning. #XL8 is the most popular hashtag of the language services industry.

Hashtag

According to this article, #XL8 stands for: “X” = trans; “L” = L (itself) and “8” = ate. Giving: “trans” + “l” + “ate” = “translate”.

Conclusion

This article is not an all-inclusive language service acronym list by any means. However, now that you know these 12 acronyms, you can feel more confident buying language services and communicating with language service providers.

Got a language service acronym to add to the list? Comment below with the term and its definition.

How to Accommodate Deaf Students through a Referral Agency

Every quarter or semester, colleges and universities have one trend in common. That trend is student enrollment.

Student enrollment trend

Some of the students who enroll may be Deaf or hard of hearing. In order to communicate with those students, you will need the help of professional sign language interpreters.

You already know that you’re required by federal law to provide equal accommodations. The laws are explained in more detail in this article.

It’s possible that your school already employs in-house sign language interpreters, which is great. However, there may be a time where you need to reach out to an interpreter referral agency for assistance.

From my years of experience in working with colleges and universities, I came up with some tips for you to follow.

Here are the tips to accommodate Deaf students through a referral agency.

1. Term Schedule

All schools have class schedules. Those schedules can vary from school to school. Some go by quarter terms, others by semester.

Class Schedule

Regardless of how your classes are spread out over the year, be prepared to provide the following information to the referral agency:

  • Start date and end date of the term
  • Days and times of classes

The referral agency you’re working with will need this information to schedule interpreters.

Why does an agency need to know this information in advance?

So they book a team of interpreters for the entire duration of the term. It helps with consistency and quality of the educational experience.

Interpreters also get booked quickly, so if you can schedule them through the agency for the entire term you will be better off in the long run.

2. Class Names & Types

Is the student taking advanced algebra or a culinary arts class?

This information is helpful to know in advance.

Relay this information to your referral agency so they can pass it on to the interpreters scheduled for the term. Knowing the class names will help interpreters prepare for those sessions in advance.

Student doing algebra

Knowing the class type is also helpful.

For a lecture, a team of two interpreters will almost always be required. For a one hour lab, you may be able to get away with one interpreter.

Here’s why team interpreting is important and necessary.

According to Lydia Callis,

“When interpreting a verbal language into a physical one, ASL interpreters become prone to both physical and mental fatigue. After one hour of interpreting alone, even the best sign language interpreter will be providing a lower quality of service.”

In either case, let the referral agency know so they can accommodate you accordingly.

3. Location

Some schools have only one campus, while others may have multiple campuses in the same city. Be sure you provide the campus address of where you will need interpreter assistance.

Multi-campus college

Go in more detail when it comes to location as well and provide the exact location of the class on campus. For example, the hall name and room number.

It will make it easier for the interpreters to find the student and the classroom.

If you are not specific with the location information, the interpreters may show up late. Or worse, they may not show up at all if they can’t find the location.

4. Student’s Name

There are two important reasons why you should provide the student’s name to your referral agency.

The first reason is that you may have more than one Deaf student at your school. If that’s the case, and you’re arranging interpreters for multiple students, it will be helpful to the referral agency to know each student’s name.

It will make it easier for the referral agency to track and schedule appropriate interpreters for each student.

The second reason is potential conflict of interest. For example, there may be cases where a student doesn’t feel comfortable with a particular interpreter or vice versa.

Conflict of interest

A professional interpreter will always forgo a job if he or she is able to identify a conflict of interest in advance. An example of an interpreter conflict of interest policy can be found here.

5. Degree Type / Program Name

This point relates to the Class Names & Types I explained earlier in the article.

By providing the degree type and program name to the referral agency, the agency can then schedule the most qualified interpreters for the job.

Student with her college degree

It will also help the interpreters to study and ramp up for the course to ensure smooth interpretation.

6. Dress Code

Some classes, for example Psychology 101, may not have a formal dress code. Students can show up being dressed like… students.

A few specialty classes require students to be dressed for the occasion. Specifically, classes that have labs often times require special outfits.

For example, if a Deaf student is taking culinary classes, there might be a lab day where he or she has to prepare food. One must dress like a chef when they are cooking in such environments.

Students in culinary class

This expectation is passed onto the interpreters as well. Communicate this information in advance to the referral agency.

Also, be prepared to provide uniforms for the interpreters at the school’s expense.

7. Parking

Parking is generally not an issue on suburban campuses. However, if your school has a specific parking policy, be sure to communicate that to the referral agency so they can inform the interpreters.

For schools with urban campuses, it gets more complicated. There may not be any school parking on campuses located in downtown areas of a major city.

Provide interpreters with parking instructions

The interpreters will then have to find where to park themselves.

Be prepared to either provide free parking to the interpreters or reimburse them for any parking fees they incur. Such reimbursement can be done through your referral agency.

8. School Access

With the recent increase of violence on college and university campuses, many schools are implementing tighter restrictions for campus access.

If you require all campus visitors to have a pass, be sure to clarify this in advance. Don’t put the interpreters in an awkward spot by not providing them with this information ahead of time.

College campus security

Last thing we all want is for interpreters not following the proper visitor protocol and being detained by campus security.

Some schools may also have key card access to certain areas of the campus, such as the restrooms. Be sure to provide interpreters access to those key cards.

9. Special Instructions

Each interpreter request situation will be unique. Generally, the more details you can provide to your referral agency the better.

This includes any special instructions you may have for the interpreters to follow.

Provide all necessary instructions

Special instructions may include some of the points I’ve already mentioned, such as the dress code, school access policy and parking procedures.

Here’s an example:

Please ask the interpreters to park in Zone A and check in with security. After they receive their visitor badges, they can proceed to Culinary Hall, Room 123 and check in with the instructor.

We also request that the interpreters arrive a few minutes early. If they arrive after the class begins, they may not be able to enter the classroom.

10. Other Considerations

You’ve done your best in putting together all of the information above for your referral agency and are now ready to place your request.

The chances are good that you may have missed something.

Here are a few other considerations I suggest you communicate to your referral agency.

  • What is your school/class policy on service animals? It’s rare, but possible, that an interpreter may have a service dog. We’ve had a case like that before.
Service dog
  • Is any of the class content potentially offensive? All people have their own beliefs. It’s better to clarify any sensitivity in advance, especially those around religion.
Need assistance accommodating Deaf students?

Let’s discuss your specific needs. Contact us.

Conclusion

You already know that you’re required by law to provide equal accommodations to all students. You work with sign language interpreters to accommodate your Deaf students.

On occasion, you may need to work with an interpreter referral agency to meet those accommodations.

You now know the information you need to provide to your referral agency to successfully accommodate your Deaf students.

Please share your thoughts on working with interpreter referral agencies and any questions you may have.

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2 Things You Should Know About Certified Translators & Translations

Certified Translators & Translations

This year I had the pleasure of attending the American Translators Association (ATA) conference in Chicago on behalf of NWI Global.

As a first time attendee, I did not know what to expect or where the experience would lead me. I hoped that I would network with fellow project managers and meet some great new freelance translators, but what else was in store was a mystery.

I ended up attending some beneficial sessions that helped broaden my perspective regarding my own work, the work our translators do, and how to better serve our clients.

My passion for the language services industry was nurtured and reinforced, and I hope to use my new skills and inspiration to cultivate the same fire throughout our entire translation department.

Languages spoken at the 2014 ATA Conference

I also came home with a bag full of business cards and resumes from translators to sort through.

As I settled back into my routine here in Vancouver and attempted to pick the “good” translators out of the bunch, I realized how very many ways there are to define what a “good” translator is!

What does “Certified” Mean?

One distinction that we look at closely is whether or not a translator is certified. This is particularly emphasized because our clients often request certified translations.

But there is a difference between a certified translator and a certified translation… so which do you actually need?

I will explain what “certified” means when it comes to translators & translations.

If you are looking for a “certified” service, these are the two things you should know.

1. Certified Translators

Certified translators are linguists who have passed some kind of exam which assesses their ability to accurately translate from one language into another.

The exam is usually given by a professional organization, such as the ATA or by a state or local government. A degree in translation from a university, while impressive, is not the same thing as a translation certification.

It is important to note that translation exams, unlike interpreting exams, are one-directional, meaning that if you are certified in translation from English into Spanish, you are not certified in translation from Spanish into English unless you have taken a separate certification exam for that combination as well.

I ran into quite a few certified translators at the ATA conference!

ATA-certified translators are often regarded as top translation experts, as the ATA examination is viewed as one of the most prestigious certifications with the most rigorous standards in the United States. When our clients ask us for certified translators, we frequently recommend ATA-certified linguists as their best option.

However, there are thousands of languages in the world, and ATA certifications are currently offered in only 27 language combinations. Depending on the language you need, you may not have the option of using a certified translator.

2. Certified Translations

Certified translations are translations that are certified by the language services company or the linguist who provided the service.

They usually will provide a signed and dated certificate saying that the completed translation is true and correct to the best of their knowledge.

This is a great option for translations that are going to be used in legal situations. Especially when the translation is in a language for which there is no translator certification available.

What This Means to You

Certified translators do not automatically produce certified translations, and certified translations are not always done by certified translators.

Another way of looking at it is that a certified translator is an individual who is certified in a specific language combination. A certified translation is a document that has been certified by a translator or a language services company to affirm translation quality.

Now that you’re more knowledgeable about certified translators and translations, you will know which one to request for your next translation project.

What are your experiences with certified translators & translations?

Share your thoughts and questions in the comments.

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